Keeping You Safe

Your safety is our priority.

The COVID-19 pandemic brought many challenges to all of us, but one thing that has never changed is our commitment to safety. We have always followed standard protocols issued by the state dental board and American Dental Association to help protect our patients and team members from communicable diseases, and will continue to implement proper disinfection and sterilization processes throughout our practices. Keep reading to learn more about our safety protocols!

How We’re Keeping You Safe

Personal Protective Equipment

  • All clinical team members wear:
    • Level 3 surgical masks.
    • Eyewear with side shields.
    • Gown or lab jacket. 
  • All non-clinical team members wear reusable or surgical masks.
  • In accordance with CDC guidelines for healthcare settings, we are still asking patients to wear masks while in common areas. 
  • We provide all patients with protective eyewear.

Social Distancing

  • When feasible, we will ask patients to wait in their car as opposed to entering the welcome area. 
  • We have a limited number of chairs in our Kentucky, Indiana and Georgia welcome areas to ensure there is adequate space between patients.
  • Plexiglass barriers are still installed at our front desk areas, except at our Avon practice.
  • We’ve limited visitors to patients and, in most cases, one parent, guardian or translator.

Screening

  • We ask screening questions prior to every appointment to determine whether patients are experiencing symptoms of, or have been exposed to, COVID-19. If you answer “yes” to any of these questions, we may ask you to reschedule your appointment or take your temperature before treating you.
  • Sick team members remain at home.

Sterilization and Disinfection

  • All team members frequently wash their hands. 
  • Our common and clinical areas are free of food items, magazines, books, toys and other clutter.
  • We frequently disinfect countertops, doorknobs, tables, chairs and other common surfaces.
  • Our hygiene operatories are equipped with a high-volume evacuation system to reduce aerosols.

While we will always do our very best to ensure your family’s health and safety, we also ask for your cooperation in keeping our practices safe. If you or your child have a fever or are experiencing any symptoms of a communicable disease, or have had contact with someone who has symptoms, please reschedule your appointment.

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